Case Studies

Virginia Commonwealth University (VCU) is a major public university located in Richmond Virginia with over 31,000 actively enrolled students. VCU and its vehicle operator, RMA Worldwide, needed to replace their existing software provider and improve transportation for students and faculty. 

In response to needs for daytime fixed-route vehicle tracking, TRC developed Pingo Shuttle™ to track “RamRide" – a shuttle service to VCU's remote parking facilities – while integrating TRC’s existing on-demand technology for late-night “RamSafe” service.

RamSafe’s on-demand service area overlaps with several Greater Richmond Transit Company (GRTC) fixed-routes, meaning students can use Pingo Journey™ to connect with GRTC routes to reach their destinations when destinations fall outside of the on-demand service area.

RamSafe relies heavily on the use of Pingo Venues™ to help consolidate pick-up locations on campus located at the center of downtown Richmond, Virginia.

The result?

• 60,000+ passengers moved per month across both services.
• An average of 7.3 per vehicle revenue hour across peak and off peak in the last month.
• A 37% shorter wait time and 12% fewer cancellations compared to the previous software provider.
• 4.9 (out of 5) average rider trip rating.

Our partnership with VCU and RMA is evidence of three of TRC’s unique capabilities: 

1. We can run different service delivery models, from on-demand to fixed-route services, in our single Pingo platform in the same area. 
2. This deployment highlights our ability to develop new products (fixed-route tracking) and launch quickly, as we had only 40 days between the initial introduction conversation and service launch. 
3. Our operations team’s strong ongoing support with both VCU and RMA demonstrates our ability to work well with multiple program stakeholders.

Virginia Commonwealth University (VCU) PAX Following Launch

We launched a fleet in Escalades-Engordany, Andorra in 2021. Transit there hasn’t been the same since. How did it change?

• At peak service, we serviced 25 customers per hour in Andorra. Our average customers per revenue hour across peak and off peak in the last month was 8.5.
• We’ve completed over 200,000 passenger trips (maintaining wait times of less than 10 minutes).
• We reached a max of 18 max concurrent passengers per vehicle, meaning Andorra’s vehicles are filled to capacity, dynamically and consistently.

That’s almost 1,500 people using our platform at least four times a month to get where they need to go – including the Mayor, who uses it often. 

CyRide used Pingo Journey™ and Transit Connect™ features to connect with existing transit network and customize fleet parameters of two services:

• Moonlight Express, a late-evening point-to-point service for ISU students to get home safely, and 
• East Ames Service Extension (EASE), a daytime point-to-hub service moving local residents from beyond the limits of CyRide’s fixed-route service in East Ames to the Ames City Hall.

The result?

• 45% reduction in call center volume.
• 6.94 average passengers moved per vehicle revenue hour during peak times.
• Up to 16 passengers moved per vehicle revenue hour during peak times.
• 4.97 (out of 5) average rider trip rating.
• 45% of trips have been in-app bookings (previously, 100% of Moonlight Express and EASE services were booked through CyRide’s Call Center).