TRC launches in Washington D.C. to support paratransit in partnership with Sarah Car Care
June 2, 2025 – New York, New York, USA: The Routing Company (“TRC”), a global on-demand vehicle routing and management platform, has launched a new on-demand transit partnership with Sarah Car Care (SCC), a broker for WMATA’s Abilities-Ride program. Under this partnership, SCC is using TRC’s powerful state-of-the-art Pingo Platform with the goal of improving on-time performance and rider satisfaction. The service officially launched in April 2025. WMATA’s Abilities-Ride program offers subsidized trips to ADA-certified riders opting into the Abilities-Ride program, which complements WMATA’s core MetroAccess paratransit service by offering greater flexibility, improved reliability, and real-time technology.
This launch represents a key milestone in TRC’s delivery of innovative paratransit solutions in the United States, amid growing demand, driver shortages, and rising operational costs for paratransit nationwide. TRC’s platform helps to optimize the use of non-dedicated vehicles while enhancing visibility, communication, and performance metrics like on-time performance and trip fulfillment.
“We are honored to partner with Sarah Car Care to deliver an efficient and flexible service that expands mobility options for riders with disabilities,” said Dami Adebayo, Director of Partnerships at The Routing Company. “Our Pingo platform ensures real-time responsiveness, accurate reporting, and reduced missed trips—empowering riders while helping manage paratransit demand more sustainably.”
Service Overview
Powered by TRC’s Pingo™ platform, the service operates Monday through Sunday from 1:00 PM to 10:00 PM and is currently structured as an advance-booking model with day-before trip booking. It is designed to accommodate paratransit riders who have opted into receiving non-MetroAccess trips, with rides now managed and routed through TRC’s technology.
The program focuses on optimizing vehicle supply and improving cost-efficiency by leveraging TRC’s live scheduling capabilities and shift management tools. While sharing is currently disabled, future enhancements may include commingling options to further increase productivity and reduce cost per trip.
Meeting Critical Mobility Needs
The program’s early KPIs focus on ensuring a minimum of one passenger per vehicle revenue hour and improving on-time performance. The current scope includes use cases such as medical appointments, pharmacy visits, and other essential trips for ADA-certified individuals.
“We’re excited to enhance the Abilities-Ride program with real-time dispatching, improved communications, reliable reporting, and a scalable technology foundation,” said Mohamed Mohamedein, VP at Sarah Car Care. “Partnering with TRC allows us to streamline operations and deliver a better, more consistent rider experience.”
To learn more about how TRC is moving the world visit theroutingcompany.com or request a demo by emailing move@theroutingcompany.com.
About TRC
The Routing Company is a leader in on-demand transit technology, offering solutions that empower cities to create smarter, more accessible transportation networks. Founded by MIT researchers and rideshare industry veterans, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, shuttle, or paratransit mode.
With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at theroutingcompany.com.
Media and Investor Inquiries
James Cox
Chief Executive Officer
james@theroutingcompany.com
