Press ReleaseMay 8, 2024
Written by Newsroom

TRC celebrates launch of on-demand and campus shuttle services in Big Rapids, fueling flexible transit across Michigan

This partnership with the City of Big Rapids is TRC’s second deployment in Michigan

May 8, 2024 New York, New York, USA: The Routing Company (“TRC”), a global on-demand vehicle routing and management platform partnering with cities to power the future of public transit, today celebrated the City of Big Rapids’ successful launch of two services – powered by TRC’s Ride Pingo app – in Big Rapids, Michigan. 

The first service, operating under the name Big Rapids Dial-a-Ride, offers on-demand transit to riders across the city from Monday to Saturday. All seven vehicles operating this service are equipped with wheelchair lifts. The second service in partnership with the City of Big Rapids provides a flexible campus shuttle, available throughout the academic year to students of Ferris State University.

The City of Big Rapids enables reliable, shared public transportation for its citizens. Powered by TRC’s Pingo platform, the Dial-A-Ride and Ferris shuttle services offer inhabitants of Big Rapids a modern lineup of public transit services and customer facilities tailored to make trips fast, comfortable and economical. Since 1975, Big Rapids Dial-A-Ride has provided "curb to curb" public transportation in the area. 

“We’re thrilled to support the City of Big Rapids in its quest to optimize its demand-responsive, user-oriented transit offer for the community,” said James Cox, Chief Executive Officer, TRC. “We’re excited that our Pingo platform will help more citizens and students access extensive flexible transit alternatives across Michigan.”

“We are thrilled to join forces with The Routing Company and use the Ride Pingo app to elevate the transportation experience for our community” said Steve Gove, Communications Coordinator for the City of Big Rapids. “This partnership aligns with our commitment to providing accessible and convenient transportation solutions to residents, and we are confident that the innovative Pingo platform will greatly enhance our services.”

TRC supports the City of Big Rapids’ transit needs with its full suite of Pingo products, including  Pingo Shuttle™ and Pingo Campus™. TRC’s award-winning Pingo platform includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations management tool, which together provide on-demand, paratransit, fixed, shuttle, and flexible transit that enhances ridership of existing transit networks. 

Pingo has moved over one million passengers to date. To learn more, visit, or to request a demo email

About TRC

Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode. 

With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at

Media Inquiries

Lindy Norris

Vice President, Marketing & Policy 

Investor Inquiries

James Cox

Chief Executive Officer