Press ReleaseApr 11, 2024
Written by Newsroom

TRC celebrates the launch of on-demand, fixed, and paratransit service in Chillicothe, Ohio with CTS 

The launch marks TRC’s first in Ohio and its first total transit service operation

April 11, 2024 New York, New York, USA: The Routing Company (“TRC”), a global on-demand vehicle routing and management platform partnering with cities to power the future of public transit, today celebrated the Chillicothe Transit System’s (“CTS”) launch of new service in Chillicothe, Ohio. The new service includes 22 vehicles that provide on-demand, fixed route, and paratransit service – all powered by TRC’s Pingo™ platform. 

The partnership was first announced in December 2023 and marks TRC’s first order through the five-year Ohio Department of Transportation (“ODOT”) State Contract, where TRC is named (in partnership with Optibus) to provide scheduling and dispatch software across Ohio. The ODOT contract allows Ohio transit agencies to use the State Contract to purchase TRC products through a streamlined procurement process.

CTS is the public transit system operating in Chillicothe city limits and the surrounding Ross County. It operates fixed routes, paratransit services, county routes, and contract transportation services, supporting over 150,000 trips per year. 

“Partnering with CTS on total transit service operation has proven nothing short of game-changing and innovative,” said James Cox, Chief Executive Officer, TRC. “CTS came to us with the challenge of replacing inefficient routes, and we’ve come together to do that – providing transit service for the community in a more efficient way. Together, we’re providing accessible, convenient, and reliable transportation for the people of Chillicothe, Ohio.”

CTS used operational funds from the Federal Transit Administration’s Formula Grants For Rural Areas (5311 funds) to support the fare-free service, which is operating within city limits (including the Ohio State Route 159 to Ohio State Route 207 interchange, and Ohio State Route 104 to the Chillicothe Veterans Affairs Medical Center).

“It was time to bring our transit services to the next level of efficiency and reliability, and in partnership with TRC we’ve begun to do just that, with total transit service operation. TRC is known for delivering an exceptional rider experience and our community is no exception. Together we are working to provide greater equity, sustainability, and convenience in using public transit, so that no person in Chillicothe is left behind,” said Amy Arnold, Transit Coordinator, CTS. 

TRC is supporting CTS’ service with its full suite of Pingo products – including a shuttle application through Pingo Campus™. TRC’s award-winning Pingo platform includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations management tool, which together provide on-demand, paratransit, fixed, shuttle, and flexible transit that enhances ridership of existing transit networks. 

Pingo has moved over one million passengers to date. To learn more, visit, or to request a demo email

About TRC

Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode. 

With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at

Media Inquiries

Lindy Norris

Vice President, Marketing & Policy 

Investor Inquiries

James Cox

Chief Executive Officer