The Routing Company aims to empower transit operators to make informed decisions on a real-time basis.
Pingo Analytics update enables access to data and reporting to the National Transit Database, or the ability to generate any report an operator needs.
The new features can be used to combine pre-developed reports for National Transit Database (NTD) reporting, or to generate any report an operator needs whether in real-time or based on historical data.
Transit analytics and reporting tool
Introduced in 2023, Pingo Analytics is TRC’s next generation customer transit analytics and reporting tool. All reports can be customised by users to leverage real-time or historic data, in any format and for any time period.
In addition, the new features enable configuration of reports (including metrics and key data points as selected by the customer) that automatically deliver to key stakeholders. This allows greater customer access to operating data, allowing insights to be leveraged without additional work, and eliminating a common pain point of report access.
“We know customised, real-time reporting for paratransit and on-demand services is not available to many agencies, which is why we developed new features in Pingo Analytics. We wanted Pingo data access and operational reporting to be easy to use and available to every one of our customers,” said Dick Alexander, chief development officer, TRC.
New data from Ride Pingo users also demonstrates that almost a third (31 per cent) of trips occur in place of single occupancy vehicle trips, meaning more cars taken off the road. TRC measures passengers moved by “Pax” – or the number of people moved in a vehicle per revenue hour through its Pingo app – and using TRC’s Pingo platform, operators can regularly fill 18-person shuttles with on-demand point to point service.
TRC reports that Pingo Analytics is a direct result of customer collaboration and market listening and its benefits include:
- Customer business intelligence dashboards and analytics are now fully embedded in the Pingo dashboard operations management tool
- Customers can independently create fully custom reports, including customisable charts and the capability to build custom reports
- Customers can view all metrics in one place, and can download and customise data when choosing to send reports to users
- Data can be viewed for multiple fleets simultaneously – including rider, driver, and vehicle activity.
The Pingo platform includes the Drive Pingo and Ride Pingo apps and the Pingo dashboard operations management tool, which together provide on-demand, paratransit, fixed, shuttle, and flexible transit that enhances ridership of existing transit networks.
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