A snapshot of The Hub in action, showing what a dispatcher would see.
Press ReleaseMar 11, 2024
Written by Newsroom

TRC launches The Hub™ – a comprehensive single place enabling dispatchers to manage transit operations and make the best service decisions

The Hub™ eliminates the need to manage operations, shifts, and trip requests in multiple pages; streamlining operations and delivering greater efficiency in trip management 

March 11, 2024 New York, New York, USA: The Routing Company (“TRC”), a global on-demand vehicle routing and management platform partnering with cities to power the future of public transit, today announced the launch of The Hub™ – a single interface providing a comprehensive operational overview and management for dispatchers.

The Hub™, a project led by TRC Software Engineer Neal Stanard, is located in the Pingo Dashboard™ and allows users to see all elements – shifts, vehicles, drivers, and trips – in one place. It is a departure from industry standard, which requires users to manage operations from different pages and thus reduces valuable local context. 

With operational overview provided in one place, The Hub™ gives users the context they need, where and when they need it, ultimately helping them understand how all elements work together to make the best service decisions. The Hub™ is especially valuable for managing commingled paratransit services, because it provides a snapshot of daily operations and the ability to view services progressing throughout the day. 

“With the introduction of The Hub, TRC continues to improve the user experience and user interface of Pingo,” said James Cox, Chief Executive Officer, TRC. “Dispatchers can now enjoy an easier-to-use operational overview, lending the ability to identify where attention is needed and examine all elements of trips at any given time – including commingled paratransit services. Ultimately, The Hub is streamlining the dispatcher experience to save time and increase efficiency with better system operations.”

The Hub™ replaces the “Shifts” view in the Pingo Dashboard™ with a more intuitive and insightful experience, showing all shift events (like routes, breaks, and trips) in a timeline view. Dispatchers can see when shifts are busy and which trips are shared, which is illustrated by trips stacked on top of each other within a shift. They can also assign drivers to shifts and view or print shift manifests. 

Within The Hub™ are new features including:

  • Trip Detail Drawers, which allows users to open trip details to edit and/or reassign trips, and
  • Overflow Trips, which allows users to see overflow trips not currently assigned to a shift at the top of the page.

“When we honed in on how to improve the user experience through better product design, we immediately saw a need to streamline views, data, and pages for dispatchers,” said NIko Rekhviashvili, Director of Product, TRC. “Creating The Hub was aimed directly at making their lives easier. With the ability to see all elements and context in one place, we can anticipate dispatchers now being empowered to run more efficient operations, and thus improve the rider experience too.” 

TRC’s award-winning Pingo platform includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations management tool, which together provide on-demand, paratransit, fixed, shuttle, and flexible transit that enhances ridership of existing transit networks. 

Pingo has moved over one million passengers to date. To learn more, visit theroutingcompany.com, or to request a demo email move@theroutingcompany.com

About TRC

Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode. 

With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at theroutingcompany.com.

Media Inquiries

Lindy Norris

Vice President, Marketing & Policy


Investor Inquiries

James Cox

Chief Executive Officer