Press ReleaseJan 31, 2024
Written by Newsroom

TRC introduces new Pingo Analytics™ features, including automated NTD reports and customizable real-time dispatch views

Latest Pingo Analytics update enables full access to data and customizable reporting

January 31, 2024 New York, New York, USA: The Routing Company (“TRC”), a global on-demand vehicle routing and management platform partnering with cities to power the future of public transit, today announced the launch of new features in its Pingo Analytics™ its next generation customer transit analytics and reporting tool, now available to customers globally.

First introduced in 2023, Pingo Analytics™ is TRC’s next generation customer transit analytics and reporting tool that offers best-in-class customer data access, with reports customizable to meet the U.S. Federal Transit Administration's (“FTA”) National Transit Database (or “NTD”) requirements.

The new reporting features – including new self-serve reporting capabilities and additional on-demand transit (“ODT”) metrics – can be used to combine pre-developed reports for NTD reporting, or to generate any report an operator needs whether in real time or based on historical data. 

“We wanted Pingo data access and operational reporting to be easy to use and available to every one of our customers,” said Dick Alexander, Chief Development Officer, TRC. “We know customized, real-time reporting for paratransit and on-demand services is not available to many agencies, which is why we developed new features in Pingo Analytics. We’re now empowering operators to make informed decisions on a real-time basis, which is what operators have needed for decades.”

All reports can be customized by users to leverage real-time or historic data, in any format and for any time period. In addition, the new features enable configuration of reports (including metrics and key data points as selected by the customer) that automatically deliver to key stakeholders. This allows greater customer access to operating data, allowing insights to be leveraged without additional work, and eliminating a common pain point of report access. 

"Our Pingo products have proven effective at delivering more efficient transportation. And, our customers can see that performance coming through in unmatched custom reporting in Pingo Analytics,” said Pandora Shelley, Vice President of Operations, TRC. “The performance of our partners has surpassed industry average while delivering an unmatched rider experience and giving operators deep data insights. This is the impact customers are looking for, and with more robust datasets and automated reporting, Pingo Analytics is now making their lives easier.”

New data from Ride Pingo users demonstrates a remarkable 31% of trips occur in place of single occupancy vehicle trips, meaning more cars taken off the road. TRC measures passengers moved by “PAX” – the number of people moved in a vehicle per revenue hour through its Pingo app – and using TRC’s Pingo platform, operators can regularly fill 18-person shuttles with on-demand point to point service. 

Pingo Analytics™ is a direct result of customer collaboration and market listening. This approach to reporting and data management offers multiple advantages: 

  • Customer Business Intelligence dashboards and analytics are now fully embedded in the Pingo Dashboard™ operations management tool;
  • Customers can independently create fully custom reports, including customizable charts and the capability to build custom reports;
  • Customers can view all metrics in one place, and can download and customize data when choosing to send reports to users; and
  • Data can be viewed for multiple fleets simultaneously – including rider, driver, and vehicle activity.

Through close collaboration with agencies, TRC is helping to identify new solutions to evolving transit challenges, ultimately developing innovations that operators need most. 

TRC’s award-winning Pingo platform includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations management tool, which together provide on-demand, paratransit, fixed, shuttle, and flexible transit that enhances ridership of existing transit networks. 

Pingo has moved over 900,000 passengers to date. To learn more, visit To connect with the TRC team, email

About TRC

Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode. 

With a team spanning ten countries, TRC directly supports international operations and customer growth through hubs in Brazil, Canada, Germany, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at

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