FAST scales with TRC, expanding service to Paradise Valley Estates after reaching more than 35,000 passengers since launch
November 4, 2024 – New York, New York, USA: The Routing Company (TRC), a global on-demand vehicle routing and management platform, today announced the expansion of services with FAST into the Paradise Valley region of Fairfield, California. Expanded services begin December 1, 2024.
FAST is the public transit system in the City of Fairfield, California, providing fixed route, on-demand (FAST Connect), and commingled paratransit service (FAST Connect ADA), delivering more than 350,000 rides per year. Commingled services mean that vehicles are used for both paratransit and regular on-demand service at the same time, maximizing efficiency and resource use. Since launching its partnership with TRC in mid-2023, FAST has moved over 35,000 passengers, demonstrating the rapid success of its service model.
Powered by TRC’s Pingo platform, this expansion will also connect more residents to key transit hubs through TRC’s Transit Connect™ feature, including the Fairfield Transportation Center and the Fairfield–Vacaville Hannigan Train Station. As part of the expansion into the Paradise Valley Estates retirement community, FAST will introduce fare-free rides on fixed routes for youth starting in December, which will increase access to public transit while encouraging sustainable, cost-effective travel options.
“Expanding our service into Paradise Valley Estates and connecting more riders to vital transportation hubs like the Fairfield Transportation Center and the Amtrak station demonstrates our ongoing commitment to providing accessible, efficient transit for all,” said Diane Feinstein, Transportation Manager at FAST. “Our partnership with The Routing Company has allowed us to leverage technology like Transit Connect to ensure seamless connectivity to onward transit modes, while continuing to offer excellent service to the Fairfield community.”
FAST is a leader in innovative, commingled transit services, recently earning a METRO Mag Innovative Solutions Award for its operational approach using TRC’s Pingo™ platform. By commingling paratransit and on-demand services, FAST has:
- More than doubled on-demand ridership since launching commingled services,
- Shifted over 60% of bookings to the Ride Pingo™ app, reducing reliance on call-ins,
- Maintained a 99% on-time performance rate,
- Achieved a 4.8 out of 5 average rider trip rating, and
- Reduced average wait times to under 15 minutes, down from 60-minute bus headways.
Readers can learn more about FAST’s innovative transit solutions through a downloadable case study at FAST case study link.
FAST has also been an early adopter of TRC’s One Transit model, integrating multiple transit modes into a single operational system. One Transit is a groundbreaking solution that redefines accessibility by offering real-time, same-day, intermodal transit integration for paratransit, microtransit, and fixed-route services.
The expansion of service area coverage into Paradise Valley marks another milestone in FAST’s ongoing success. TRC’s Transit Connect™ feature guarantees connections for passengers to fixed route networks using real-time data. The feature was developed by TRC as a solution to improve the passenger experience, and boost the reliability and efficiency in connecting to onward transit modes.
“We’re proud to support FAST in this service expansion, helping to enhance connectivity for residents in Paradise Valley and beyond,” said James Cox, Chief Executive Officer, TRC. “FAST has been a trailblazer in combining on-demand and paratransit services, demonstrating the power of innovation in public transit. By continuing to scale its operations with Pingo, FAST is setting new standards for rider experience, operational efficiency, and community access.”
FAST’s growth, combined with fare-free access for youth, highlights its commitment to delivering sustainable and accessible transportation. The agency’s ongoing collaboration with TRC ensures it remains at the forefront of transit innovation, making public transportation more efficient and flexible for the Fairfield community.
The Pingo platform, which includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations tool, has powered nearly two million trips to date, helping agencies deliver efficient, flexible, and scalable transit services.
To learn more about how TRC is transforming public transit, visit theroutingcompany.com or request a demo by emailing move@theroutingcompany.com.
About The Routing Company
Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode.
With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at theroutingcompany.com.
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