TRC announces seven new features as part of major product update, delivering on partner innovation requests and enhancing all transit modes
Comprehensive upgrade reinforces TRC’s leadership in transit innovation, unmatched user experience, and operational efficiency
October 23, 2024 – New York, New York, USA: The Routing Company (“TRC”), a global on-demand vehicle routing and management platform, today announced a major product update that introduces seven new features benefiting users across all transit modes, including on-demand, fixed, flexible, shuttle, and paratransit. This major product upgrade follows two recent paratransit-specific upgrades announced September 18 and September 25 of this year, underscoring TRC’s ongoing commitment to product innovation and operational excellence.
The product update introduces a wide array of features aimed at improving user experience, boosting operational efficiency, and enabling seamless transit service management for operators. The update enhances functionality for a diverse range of services, whether agencies are operating traditional fixed-route services, flexible on-demand options, or paratransit services.
“Public transit is evolving rapidly, and operators need the right tools to keep pace,” said Niko Rekhviashvili, Director of Product, TRC. “These updates reflect our leadership in delivering cutting-edge solutions that meet the diverse needs of transit agencies, while ensuring operational efficiency and exceptional user experiences across all modes.”
The comprehensive product updates include:
- Electronic Vehicle Inspection: Enables drivers to submit vehicle inspection reports digitally through the Drive Pingo™ app, eliminating error-prone paper processes and streamlining daily operations.
- Bulk Vehicle Uploader: Simplifies the process of uploading large vehicle fleets into the platform, significantly reducing administrative time and increasing operational efficiency.
- Broadcast Messages: Empowers dispatchers to instantly communicate important notifications to all drivers, ensuring timely updates and improved coordination.
- Pickup Windows: Enables call-center agents to provide riders with precise pickup windows after booking. This feature is fully customizable to meet the specific needs of each transit partner, improving rider satisfaction and operational flexibility.
- Map Parameterization: Allows dispatchers to quickly access trip history through the map overview, making it easier to understand and review what occurred on any individual trip, enhancing operational oversight.
- Fleet Logo and Splash Screen Uploader: Enables transit agencies to customize rider apps with their own branding, providing a cohesive and seamless rider experience that reflects the agency’s identity.
- Enhanced Screen Reader Support: Improves accessibility for users with visual impairments, fostering a more inclusive rider experience. This enhancement helps transit agencies deliver exceptional ADA-compliant services to all riders.
These updates align with TRC’s strategy to provide fully customizable solutions, allowing transit agencies to tailor their services to local needs while maintaining operational efficiency. By enhancing core functionalities like real-time fleet visibility and communication tools, TRC helps agencies not only meet rider expectations but also improve day-to-day management.
“Innovation doesn’t just mean adding new features – it’s about creating meaningful improvements that make a real difference for operators and riders,” said James Cox, Chief Executive Officer, TRC. “With these upgrades, we’re helping transit agencies get more from their resources, improving both efficiency and rider satisfaction while staying flexible to evolving demands.”
A key highlight of this upgrade is the introduction of the Electronic Vehicle Inspection feature, which streamlines compliance processes for agencies managing large fleets. By digitizing vehicle inspections, transit operators can improve safety oversight and ensure compliance with operational standards – reducing both manual effort and risks.
Additionally, TRC’s new Pickup Windows and Booking Flow functionality brings greater convenience for riders and more flexibility for operators. The ability to set specific pickup windows allows agencies to offer precise scheduling options, improving rider satisfaction and operational efficiency.
“These features are a direct response to the feedback we’ve received from agencies around the world,” added Rekhviashvili. “Our focus on innovation stems from a deep understanding of the challenges our customers face, and these updates reflect our commitment to building the best tools to address those challenges.”
TRC’s ongoing commitment to innovation and customer satisfaction is further demonstrated by the company’s industry-leading Net Promoter Score (NPS) of 92. With today’s product upgrade, TRC continues to outpace its competitors in delivering powerful, user-friendly solutions that improve fleet utilization, enhance rider satisfaction, and streamline transit operations.
“These product enhancements further support our commitment to continuous improvement,” added Cox. “We’re not only elevating the user experience but positioning TRC for scalability, ensuring that we stay ahead of industry trends while maintaining our reputation for delivering exceptional customer outcomes.”
The Pingo platform, which includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations tool, has powered nearly two million trips to date, helping agencies deliver efficient, flexible, and scalable transit services.
To learn more about how TRC is transforming public transit, visit theroutingcompany.com or request a demo by emailing move@theroutingcompany.com.
About TRC
Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode.
With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at theroutingcompany.com.
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Lindy Norris
Vice President, Marketing & Policy
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James Cox
Chief Executive Officer
