TRC celebrates over two million passengers moved: a milestone in on-demand, shuttle, fixed, flex, and commingled paratransit service deployed across 5 countries
Unmatched customer experience continues to drive efficiency, accessibility, and equity
November 6, 2024 – New York, New York, USA: The Routing Company (“TRC”), a global leader in on-demand vehicle routing and management technology, announced today that it has surpassed two million passengers moved with its Pingo™ platform. This achievement is driven by TRC’s relentless focus on three core elements: an unparalleled customer experience, relentless innovation in collaboration with its partners (customers), and exceptional speed to launch.
“Our success is rooted in the strong relationships we have built with our customers. Surpassing two million passengers would not have happened without their trust and collaboration,” said James Cox, Chief Executive Officer, TRC. "We’re thrilled to continue innovating alongside our customers, delivering solutions that enhance their operations and improve the passenger experience."
With its ability to launch new services within weeks, TRC’s speed to market is unrivaled. This agility, paired with a focus on customer-centric solutions, has earned the company an industry-leading Net Promoter Score (NPS) of 92, reflecting deep satisfaction among its partners. TRC’s ongoing product upgrades, driven by customer feedback, include recent enhancements like live map parameterization, electronic vehicle inspections, and optimized booking flows, all designed to improve both agency operations, driver, dispatcher, and rider experiences.
"Our ability to deliver quickly, while maintaining a high standard of excellence, speaks to the tight collaboration we have with our customers," said Dami Adebayo, Director of Partnerships, TRC. "By working hand-in-hand with our partners, we continue to deliver innovative, flexible transit solutions tailored to their unique needs."
A key part of TRC's continued success lies in its ability to integrate different transit modes seamlessly. Through the One Transit operational model, TRC enables agencies to manage fixed, on-demand, shuttle, and paratransit services within a single platform, driving efficiencies and ensuring equitable service delivery across communities. The flexibility of integrated modes helps transit agencies optimize fleet utilization and deliver a better rider experience.
"By leveraging both real-time operational insights and feedback from our customers, we are continually improving and evolving our product," said Pandora Shelley, Chief Operating Officer, TRC. "Our customers are at the heart of everything we do, and their input drives our innovations. This milestone represents the collective effort of our team and our partners to create better transit experiences."
TRC remains dedicated to powering the future of public transit, with ongoing investments in product development, integrated transit solutions, and unmatched customer support, ensuring transit systems continue to thrive in today’s evolving landscape. Earlier this month, TRC announced a major product upgrade, which closely followed two paratransit-specific upgrades announced September 18 and September 25.
The Pingo platform, which includes the Drive Pingo™ and Ride Pingo™ apps and the Pingo Dashboard™ operations tool, has powered over two million trips to date, helping agencies deliver efficient, flexible, and scalable transit services.
To learn more about how TRC is transforming public transit, visit theroutingcompany.com or request a demo by emailing move@theroutingcompany.com.
About The Routing Company
Founded by MIT researchers and rideshare industry veterans, TRC is a global on-demand vehicle routing and management platform that partners with cities to power the future of public transit. Leveraging proprietary and unrivalled artificial intelligence, TRC delivers routing from multiple points of demand to one vehicle while enabling greater transit equity, accessibility, cost efficiency, and sustainability. Its leading product, the Pingo™ app, offers on-demand or advance trip requests and can operate in on-demand, flex, fixed, or paratransit mode.
With a team spanning eight countries, TRC directly supports international operations and customer growth through hubs in Canada, Hungary, Poland, Spain, Switzerland, the Netherlands, the United Kingdom, and the United States. Learn more at theroutingcompany.com.
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Lindy Norris
Vice President, Marketing & Policy
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James Cox
Chief Executive Officer
