Pingo™ Call Center Booking
Ensuring that everyone can book
A substantial number of Pingo™ users have mobility and accessibility needs that make phone booking much easier than navigating mobile apps.
With those users in mind, our call center feature within the Pingo Dashboard™ allows operators to manually enter rides from call-in requests to the operator or agency’s call center.
Located within the Pingo Dashboard™, the Pingo™ Call Center booking tool only shows call center-booked trips (operators can select the Trip Manager tab to show all booked trips).
This is helpful in case a customer wants to restrict their (own or subcontracted) call center staff from having access to other parts of the dashboard.
Pingo Call Center Booking allows customers (or their subcontractors) to:
Book trips made via their call center
Amend or cancel trips made via their call center
View real time vehicle locations of call-center booked trips, so that call center staff can provide live updates to riders.